FAQ

Installation and Access

What happens when I click the “Add to Slack” button?
You will be asked by Slack to authorize Talla to join your Slack team. She will appear as a new bot user, and will DM you a short welcome message to help you get started. Talla will only be able to post messages and view message activity in channels she is invited to. By adding Talla to Slack you are agreeing to our terms of service.

How does Trends start working?
Once you have installed Trends, you will need to invite Trends to the channels where it needs to work. To invite trends just do - /invite @trends
Anyone can invite the bot into as many channels as needed.

How do I access Trends from a Public Channel?
To access Trends from a public channel, all messages must mention @trends

Can I access Trends directly?
All of Trends features can also be used privately via direct message.

Security

What is your privacy policy?
Here is a link to our privacy policy - http://trends.talla.com/privacy
Here is a link to our Terms of Use - http://talla.com/terms

How do we protect your information?
The Talla team takes your privacy and security of your data very seriously. We understand that conversation data is highly personal and can contain sensitive information. We implement a variety of security measures to maintain the safety of the data we collected from you slack channel. We use a secure server and store all data in a secure private database. Communication between Talla and Slack is encrypted using SSL. For more details check here (Link).

What do we do with the Information we collect and receive?
This includes content in channels starting from the time that Talla is invited to the channel. Talla does not access past or archived messages. Messages directly to sent to Talla will be collected. Also public channel names as well as all user names in order to give your participants name in summary. Talla does not collect any personal information about users.

Do we monetize on your data?
No. We will not sell, trade, or otherwise transfer your information to outside parties without your explicit permission. Information collected on Talla will be used to provide better service to our users. For example, the data may be used in one or more of the following ways: (1) to personalize summary for you, (2) to improve our internal system, (3) to improve our service, (4) to produce aggregate, non-personally identifiable information.

Usage Help

How do i use Trends in Slack?
You can type in help to our Trends bot to get started with using Trends bot in Slack. Also you can refer our Help section to learn about using Trends in Slack.

How often do the charts and word clouds get generated?
The data collection happens in real time for all channels that Trends bot has access. The charts and word clouds are generated every hour. The charts and the word clouds carry the timestamp of generation.

When can I start running reports in Trends after Installation?
Trends starts collecting information the moment it has access to a public channel. The charts and the word clouds get generated every hour. But to get a complete picture.

Can I access Trends via Web?
You can access Trends bot at trends.slack.com and sign in using Slack to access Trends data in the web.

What if I need more help?
You can always contact us, the humans building Talla, at trends@talla.com.